Tenants lodge property maintenance requests 24/7 via WhatsApp, SMS, Facebook & Instagram. Your agency manages everything from one powerful dashboard.
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From intake to resolution, PropZen gives your agency complete control over property maintenance.
Receive maintenance requests from WhatsApp, SMS, Facebook Messenger and Instagram DMs — all in one place.
Track every request from submission to resolution with status updates, assignments and priority levels.
Tenants can attach photos and videos of issues directly. See the problem before dispatching your team.
Get notified the moment a new request comes in. Never miss an urgent maintenance issue again.
Invite your team, assign requests to specific members, and collaborate with internal notes.
Understand your maintenance patterns with detailed reports on response times, request volumes and more.
A tenant messages your agency via WhatsApp, SMS, Facebook or Instagram — or submits through your branded web form.
Every message is automatically parsed into a structured maintenance request with tenant details, property info and media.
Assign requests to team members, update statuses, add internal notes and resolve issues — all from one place.
Start with a 14-day free trial. No credit card required to explore.
For growing agencies managing multiple properties.
+ $0.50 per request over 100/mo
For established agencies with high request volumes.
+ $0.25 per request over 300/mo
"PropZen cut our response time in half. Tenants love being able to message us on WhatsApp instead of calling during office hours."
"The dashboard is incredibly intuitive. We went from sticky notes and emails to having full visibility on every maintenance request in days."
"Being able to receive requests via Instagram and Facebook has been a game-changer for our younger tenant demographics."
Secure the perfect domain for your PropZen-powered agency portal.